How to Submit HR Ticket from the Help Center

If you’re facing an issue or need assistance from our HR support team, you can easily raise a support ticket through the Help Center. Follow the steps below to submit your ticket and get quick help from our team.

🔹 Steps to Submit a Ticket

1. Visit the Help Center:
   Go to our Help Center at https://helpdesk.ebizondigital.com/portal/

2. Scroll to the Bottom-Right Corner:
   On Help Center page, you’ll find the “Submit a Ticket” button at the bottom-right corner of your screen.
   

3. Click the “Submit a Ticket” Button:
   This will open the ticket submission form.
   

4. Fill in the Required Details:

   • Name and Email Address: Enter your name and email address.
     

   • Subject: Enter a short summary of your issue.
     

   • Description: Explain your problem in detail and share relevant details.

   • Support Categories: Choose the most relevant category for your query.

   • Attachments: Upload screenshots, documents, or files that will help us understand your issue better.

   • Contact Details: Enter your name and email address (if not logged in).

5. Click “Submit”:
   Once all fields are complete, click the Submit button at the bottom of the form.

🔹 After Submission

• You’ll see an on-screen confirmation message with your Ticket ID once your ticket is created.

• Our support team will reach out to you through email with updates and resolutions.

🔹 Track Your Ticket

You can log in to the Help Center anytime and go to the “Tickets” section to view:

• Ticket status (Open, In Progress, Closed)

🔹 If You Don’t Receive an acknowledgement in Email

• Check your Spam or Junk folder.

• Ensure you’ve entered your email address correctly while submitting the ticket.

• If you still don’t receive confirmation, contact us directly at <hr.helpdesk@ebizondigital.com>